Shipping & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Since magnets are special commodities, please be notified that in some cases we may change the shipping courier from USPS to UPS in order to have your order delivered safely.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). After 15 days and up to 30 days, a 15% restocking charge applies. We will not take any returns after being delivered 30 days.
To get the full refund of your purchase, the returned items have to be in the original, undamaged conditions. When you send the magnets back, it is very important to pack them with sufficient and sturdy stuffing material around the magnets to prevent damage during shipment, just in the same way as we do since the magnets may attract to the shipping truck and get lost or damaged.
It is strongly recommended to use UPS or Fedex as the shipping method and claim enough insurance. CMS is not responsible for any shipping damages or losses happened during the transportation when they are shipped back.
After we receive the returns we will check the product conditions and make the refund accordingly.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
How to Make a Return Request
1.) If you made the purchase with an account, please login to your account and click the link Completed Orders on the left of the screen, and then click the button Return Item(s) in the center of the screen. Choose the reason of the return and click the button SUBMIT RETURN REQUEST.
2.) If you made the purchase anonymously, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.